Dubai Customs is taking part in 'A Day without Service Centres' on October 26th, an initiative approved by The Vice President, Prime Minister and Ruler of Dubai, His Highness Sheikh Mohammed bin Rashid Al Maktoum. It aims to encourage customers to turn to smart channels to obtain government services and complete transactions.

The Dubai Department of Finance, DoF, being the central entity concerned with collecting public revenues for the Dubai government, launched the initiative and coordinated with Dubai Customs and other government entities in Dubai to close service centres across the emirate for a day.

Mohammed Al Muaini, Director of Inland Customs Centres Management, said that the initiative reaffirms the government’s firm steps towards making Dubai the smartest and happiest city on earth, in fulfilment of the wise vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum.

"Dubai is no stranger to forward thinking and challenging work. We plan to facilitate service delivery in the emirate and keep abreast of technological advances in the field," Al Muiani said.

Edris Behzad, Client Management Director, explained that all service centres under Dubai Customs prepared themselves to apply the initiative through raising awareness amongst their clients around the importance of using smart channels instead of seeking manual services.