June 16,2017

If someone brings a problem to your attention, take it seriously. It's better to revise a faulty project than push it through the pipeline. Any failures will be blamed on you. When you make mistakes, admit them. Offer sincere apologies to those who were adversely affected. By demonstrating a willingness to fix problems, you'll earn the respect of even your more severe critics. Don't make the mistake of clinging stubbornly to a failed position. It will only create more embarrassment.