Minister of Health Sadiq Abdul-Karim Al-Shehabi commended the role of the new E-Complaints and Suggestions System (Tawasul) introduced by the e-Government Authority (EGA) in 2014.
The Minister said that the 24/7 operational system had been introduced as part of the government's plan to develop practical mechanisms in the ministries, harness modern technologies to keep track of citizens' needs and effectively interact with citizens remark, complaints and proposals and to develop the services provided by the ministry in line with the aspirations of His Majesty King Hamad bin Isa Al Khalifa to enhance the livelihood of citizens.
There is no need for a citizen to go in person to the relevant departments under the umbrella of the Health Ministry in order to make a complaint or suggestion, Al-Shehabi stressed.
He stressed the importance of advanced technologies harnessing in the service of all citizens, wishing His Majesty King Hamad bin Isa Al Khalifa, HRH Prince Khalifa bin Salman Al Khalifa the Prime Minister and His Royal Highness Prince Salman bin Hamad Al Khalifa, Crown Prince, Deputy Supreme Commander and First Deputy Prime Minister success in all matters in the interest of the beloved homeland and the welfare of its citizens.
The minister affirmed that the ministry remains keen on the advancement of the standard of health and medical services provided to citizens and alleviation of their suffering in the light of available resources and capabilities of the ministry.
Source: BNA