Communications Director of the Ministry of Works, Municipalities Affairs and Urban Planning Fahad Buallay stated that the Community Service Group of the Communications Directorate received a total of 96 reports via the National Complaints & Suggestions System ‘Tawasol’ during the month of October. 

According to Buallay, 50 reports targeted the roads sector, while 18 reports centered around the sanitary sector, 25 reports have been transferred to the other concerned government entities and 3 reports turned out to belong to other service entities following inspection from the Ministry, in which case the complainant is notified and provided with the hotline of the concerned party in order to make it easier for them to be served. 

‘The urgent reports sent to us through the system ‘Tawasol’ amounted to 15 reports, 8 of which we have responded to within 5 days and 7 within two weeks from the date of reception,’ explained Buallay. 

‘Non-urgent reports amounted to 56 reports, 46 of which we responded to within 10 days from the date of reception while 10 others were answered within 3 weeks,’ he added. 

Buallay also explained that the Ministry is always keen to promptly respond to the complaints and proposals addressed to the National Complaints & Suggestions System ‘Tawasol’, in line with directives from HRH the Prime Minister and HRH the Crown Prince. 

The Ministry urges citizens to send their complaints and proposals to the National Complaints & Suggestions System ‘Tawasol’ through the eGovernment portal or by downloading ‘Tawasol’ app on smart phones via Bahrain/bh/apps

The Ministry can also be reached via the hotlines 80001810 for the sanitary services, 80008383 for the traffic signals emergencies and the Communications Directorate on the number 17545544; during business hours.